Our Interactive Voice Response (IVR) technology provides residents with a secure and automated way to make credit card or check payments over the phone. Bilingual voice assistance guides them through the process, making it easy for them to complete payments.
Benefits:
💰 Reduced costs, increased efficiency: Our IVR technology helps you provide reliable customer support without assigning staff to field balance inquiry calls. The voice-automated system increases productivity and helps you utilize your staff and resources more efficiently.
🔒 Secure payments: Residents who prefer to pay by phone can review their account balance in real time, make secure payments through a PCI-certified gateway, and receive instant acknowledgment of payment, leading to improved public satisfaction and trust.
👥 One system, multiple benefits: Both credit card and check payments are directly deposited into your bank account. NSF check payments and other reports are provided to help you monitor all transactions.
