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Oct 2021
At AdComp Systems Group, our approach to solution design is driven by the idea ‘Convenience Fosters Compliance.’ The easier it is for citizens to find a payment method that accommodates their schedules and preferences, the more likely they are to pay on time. This also benefits local governments who rely on this timely revenue to fund public services.
Each week, we are going to spotlight a different AdComp product to describe how it solves customer pain points, boosts convenience, and helps local governments foster compliance.
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Oct 2021
A municipal payment kiosk provides citizens with a flexible, self-service, and fast solution to pay their bills in person and after hours. For local governments planning to purchase a kiosk, it’s key to remember that one of the primary drivers of successful payment kiosk implementation is choosing the right vendor to design and launch the machine.
Here are some important questions local governments should ask when evaluating payment kiosk vendors. You can also download our checklist to use as a reference when assessing vendors.
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Sep 2021
The payment drop box has been a go-to solution for local governments looking to support citizens making in-person payments for utility bills, parking tickets, court fees, and more, after business hours. But, these drop boxes have limitations that often inconvenience both citizens and government staff. An outdoor, self-service bill pay kiosk is a more secure and customer-friendly solution that eliminates many of the challenges associated with the municipal payment drop box.
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Sep 2021
LAREDO, Tex. (KGNS) - In observance of National Food Bank Day, we remember how our local food banks played an important role during the pandemic.
While many foodbanks and volunteers continue to help those put food on the table, one tool is helping one of our food banks move forward.
Last year when the pandemic first hit, the Laredo Regional Food Bank was able to feed 100,000 families in need, many of which didn’t have to spend as much time waiting in long lines for their food supplies.
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Aug 2021
The onset of the COVID-19 pandemic compelled local governments to accelerate the pace of technology adoption. As many governments across cities and counties closed their offices or restricted in-person services to help protect staff and public health, several turned to contactless, self-service kiosks to ensure all citizens would have the option to safely make in-person payments for utility bills, taxes, and other fees.
AdComp Clients Use JACK To Provide Safe Payment Solution Amid COVID-19 Self-service kiosks allow cities and counties to provide residents with an accessible in-person payment solution, thereby creating a key touchpoint to facilitate positive government-citizen engagement in the absence of consistent face-to-face interaction.
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Aug 2021
For local governments, revenue collected via taxes, tickets and utility bill payments is key to funding essential public services. But, to ensure timely revenue collection, it’s important for governments to adopt a citizen-centric approach.
Often, the process of making payments can be time-consuming and inconvenient for people. By providing multi-channel payment solutions, local governments can make it easy for citizens to find a payment method that works for them, leading to greater satisfaction and compliance.
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Apr 2021
CHESTERFIELD COUNTY, Va. (WRIC) — Chesterfield County is offering residents a new way to pay their property and real estate taxes.
The county has installed a new outdoor payment kiosk at the Chesterfield Adminstartive Buildin on 9901 Lori Road.
They say the kiosk is available 24/7, and that it accepts credit and debit cards, cash and checks.
Read the Full Article
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Apr 2021
DODGE CITY, Kan. (KSNW) – In a community where more than half of the people speak Spanish, having resources that help overcome language barriers is essential. The city of Dodge City is bringing good news to its diverse population.
Before the pandemic struck, a large majority of Dodge City’s population preferred in-person payment methods according to city officials. This was especially true for parts of the Spanish-speaking community that relied on translators.
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Apr 2021
In an effort to give more availability in paying your city utility bill, the City of Dodge City has acquired bilingual, self-service Justified Automated Collections Kiosk (JACK), a touch screen kiosk that allows residents to pay their utility bills through contactless services.
Currently there is one JACK located inside the main entrance of Village Square Mall, 2601 Central Ave., with a second location being set up on the north side of City Hall, 806 N.
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Mar 2021
LAREDO, Tex. (KGNS) - The city has set up kiosks as another payment option for water bills. To pay at the kiosk, customers will need the bill and account number. There are several locations available around town.
The kiosks are available 24 hours a day, seven days a week.
“This is only for your water bill,” said Noraida Negron. “So we now have different locations. We have four of them. One is right here at the City Hall.
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