Working customers appreciate the ability to pay after hours at any time they like. Having a kiosk also smoothes out lines in the front lobby.
Credit card payment by phone (IVR) brings in more revenue and works after hours. Also we can text and remind citizens.
We are able to shut the front door and keep only the kiosk / drive thru open during the pandemic. Shirley Bertrand City of Abbeville, LA

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With the kiosks, we can offer a 24 hour payment option... Convenient hours for payment and support. We are not seeing customers face-to-face for payment processing. Debbie Reaves City of Asheboro, NC

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We just wrote citations to multiple violators on one scene. I broke out my phone and started cutting citations. Multiple ticket writers going on one printer with no issues at all. Fantastic.
Kudos to whoever added the printer list feature to the app. That is awesome. It was so easy to switch between vehicles like we had to do yesterday. Lt. Brian Furr City of Reno, TX - Parker County

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During a hurricane or COVID-19 situation, we might be understaffed. The kiosk gives our customers another means to pay their bill. Someone is always available for even those graveyard workers that are not able to pay their bill in the very AM hours. No contact with the public, but, at the same time, we're providing a means to pay their bill. Rene Valdez City of Dayton, TX